Returns & Warranty

Overview

At Palma Brava, we stand behind the quality of the products we offer. Because our items ship directly from our suppliers in their original packaging, our return and warranty policies are structured to ensure fairness, product integrity, and efficient resolution of any issues.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect:

  • You must notify us within 48 hours of delivery

  • Include clear photos of:

    • The product

    • The packaging

    • Any visible damage

We will review your claim and coordinate a repair, replacement, or resolution as appropriate.

Important: All claims must be submitted within 10 days of delivery. Claims submitted after this period may not be accepted.

Eligibility for Claims

To qualify for a damage or defect claim:

  • Items must be in original packaging

  • Items must not be assembled

  • Damage must not be caused by misuse, improper handling, or incorrect assembly

Claims may be denied if these conditions are not met.

Returns (Non-Defective Items)

We accept returns for non-defective items under the following conditions:

  • A 25% restocking fee will apply

  • The item must be:

    • Unused

    • Unassembled

    • In original packaging

Customers are responsible for:

  • Return shipping costs

  • Ensuring the item is properly packaged for return

Non-Returnable Items

We do not accept returns for:

  • Assembled items

  • Items without original packaging

  • Items that show signs of use or damage after delivery

Warranty Coverage

Most products are covered by a one-year manufacturer’s warranty from the date of purchase.

This warranty covers:

  • Manufacturing defects only

The warranty does not cover:

  • Damage from normal wear and tear

  • Improper use or assembly

  • Accidental damage

  • Surface damage (scratches, dents, stains)

  • Exposure to outdoor elements

  • Commercial or non-residential use

  • Modifications to the product

Important Notes

  • Repairs or replacements are provided at the discretion of the supplier

  • In some cases, store credit may be issued instead of a refund

  • Any issued store credit must be used within six (6) months

Order Accuracy

Please ensure all product selections, quantities, and specifications are correct before placing your order.

Due to the nature of our products, we are unable to accommodate changes once an order has been processed.

How to Start a Claim or Return

To request a return or report an issue, please contact us:

support@palmabrava.com

Include:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

We will guide you through the next steps.