Privacy Policy - Terms of Sales

Privacy and Cookie Policy

This Privacy Policy governs the manner in which Palma Brava Home Furnishing collects, uses, maintains and discloses information collected from users (each, a "User") of the www.palmabrava.com website ("Site").

This privacy policy applies to the Site and all products and services offered by Palma Brava Home Furnishings and Accessories

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Palma Brava Home Furnishings collects and uses Users personal information for the following purposes:

  • To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site - We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails - The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How We Protect Your Information                 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to This Privacy Policy

Palma Brava has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of these Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

                                                               

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

243 Speers Rd. Oakville L6K 2 E8

 Tel: (905)845-6556

info@palmabrava.com

 

Price Match Guarantee

Simply show us our competitor's advertised price for the identical product, either at the time of purchase or within 7 days after your purchase.

The competitor's advertised price must take into consideration delivery and availability of product.

When matching prices of American dealers, we must include currency exchange, shipping, brokerage, and duties.

Once we verify the price is genuine, we will happily match the price at our discretion or refund the difference if you've already purchased. 

Exclusions are the :

  • Clearance, refurbished Items or floor model display offers.
  • Offers by any resellers, products sold by third-party sellers on websites, distributors or direct retail importers such as: Costco, Leons, The Brick, ...
  • Advertising errors (either ours or competitors).

Warranty

Most of our manufacturers guarantee their products with a warranty of up to 12 months. Please contact us if you have questions regarding specific product warranties. This warranty is for residential use only and does not cover usage in a commercial environment.

Warranty is void if non- contract viable product is placed in a commercial or non-residential setting. Warranty is void if any modifications, including re-upholstering, have been made by any dealer, trade partner or person. This Warranty does not apply to any condition or damage which is not a Defect, including without limiting the generality of the foregoing, any condition or damage resulting from neglect, misuse or abuse, accident, unreasonable or unintended strain or use, or any condition resulting from incorrect or inadequate maintenance, cleaning or care, or any damage to or failure of the finish resulting from alcohol, water, fabric dye transfer, or cleaning substance or liquid damage, exposure to sunlight, household humidity, or incorrect application of chemical treatment or any protective coating applied by the the consumer.

 

  • No warranties or returns on discontinued and/or clearance-priced products.

 

Contactless curbside pickup from our store is always free.

Delivery drop off of a large item (i.e. Sofa, Bed, TV console) in Toronto, Mississauga, Vaughan, Oakville, Brampton, Richmond Hill, Markham, Scarborough, Pickering is   $100.00

Our "White Glove Delivery"includes assembly and garbage removal of product packaging.

We provide two-person crew contactless white glove delivery and assembly of a large item within the GTA and surrounding cities (i.e. Sofa, Bed, TV console) 

                      

City

Fee

Toronto, Mississauga, Vaughan, Oakville, Brampton, Richmond Hill, Markham, Scarborough, Pickering, Burlington, King City, Aurora, Ajax, Whitby

$120.00

Barrie, Waterloo, Kitchener, Orangeville, St Catherines, Caledonia, Clairington, Bowmanville, Brantford, Cambridge, Georgina, Innisville

$250.00


If your city is not listed, please email us at info@palmabrava.com and we'll provide you with a quote.

Shipping Pick Ups and Return Policy

Store pick-up is always free. To view our delivery rates click here.

For shipping rate across Canada, please contact us at 905-845-6556 or email us for a quote. 

Shipping

Upon receipt, please be sure to account for each Items. You are responsible for examining all

merchandise  to determine if damage has occurred in transit or any cartons are damaged or missing and

refuse acceptance. All claims for shortages and/or damage must be photographed in the presence of

the carrier and reported to Palma Brava Home Furnishings within 48 hours of delivery.

It is customer's sole responsibility to measure the furniture and make sure that it will pass through doors

& entrances, tight corners in hallways, staircase ceiling height and width to go to basement or second

floor and fit his/her intended space.

Estimated Dates of Arrival are tentative and cannot be used as a reason for cancellation.

ETA's are estimated times of arrival and are subject to change without notice which are beyond our control.

You may cancel or modify your order within 2 days from time of ordering. If the order has already been

confirmed & processed by our order and shipping department, it is not possible to cancel. 

Returns

We want you to be completely satisfied with every item you purchase. You can initiate a return for

 unassembled items in their original packaging within 7 days of shipping or pickup date.

In-Stock Furniture

We will replace your item or parts of your item if defective at no charge to you. All regular priced in-stock

furniture in their original packaging can be returned within 7 days of purchase. Your refund will be reduced

 by a re-stocking fee equal to 25% of the purchase price.  Delivery fees are non-refundable and the customer

is responsible for the delivery/shipping fees to have item(s) returned to Palma Brava store. Assembled

furniture, clearance items, one of a kind, floor models and special order furniture are final sale and not

eligible for return. 

Special Order and Custom Products

All custom and special orders are non-cancellable, non-refundable and non-returnable.

Other Products not Eligible for Return

For products such as pillows, blankets, mirror, lighting and accessories, they are not eligible to be returned.

The purchases will be considered a final sale.

§  No returns on discontinued and/or clearance-priced products and rugs.

Details

Any products that is accepted for return must be in the original condition. All returns will be credited using

the original method of payment.

For returns refund would be less a 25% restocking fee of the purchase price.

Delivery charges are not refundable. Please note that all refunds will be take 5-7 business days for it to

appear on your bank statement.

You must return items in new or unused condition with all original materials included with the shipment.

We must receive your returned items at our facility within 10 days. We inspect all returned items.

If the return is a result of our error or defective product, we will gladly refund the full cost of shipping

and ship you the correct item ordered.