Frequently Asked Questions
Shipping & Delivery
How is shipping calculated?
Shipping is calculated at checkout based on your location and the items in your order. We use structured, region-based rates across Canada with no hidden fees.
How long does delivery take?
- Ontario & Quebec: 1-4 business days
- Western Canada: 3-8 business days
- Atlantic Canada: 4-10 business days
Will my order arrive in multiple boxes?
Yes. Many items ship in their original packaging and may arrive separately.
Do you offer in-home delivery?
No. All deliveries are curbside.
Returns & Warranty
Can I return my order?
Yes, unused and unassembled items in original packaging may be returned with a 25% restocking fee.
Who pays for return shipping?
Customers are responsible for return shipping costs.
What if my item arrives damaged?
Contact us within 48 hours with photos. We’ll resolve it quickly.
Do your products have a warranty?
Yes. Most items include a one-year manufacturer’s warranty covering defects.
Orders & Payment
When will my order be processed?
Within 1-3 business days.
Can I change or cancel my order?
Orders cannot be modified once processed.
What payment methods do you accept?
All major credit cards via secure checkout.
Products & Availability
Are items in stock?
We display only available products. In rare cases, we will contact you if availability changes.
Why are some items sold as sets?
Certain items ship in original packaging (e.g., sets of 2) to ensure safe delivery.
Can I order a single chair instead of a set?
Yes. Contact us and we’ll assist with a custom order.
Still Have Questions?
We typically respond within 1 business day.
